task_id string | date string | split string | season string | drawn_for string | hub string | storm_hubs list | num_flights int64 | num_aircraft int64 | num_airports int64 | under_programs int64 | airline_cancelled int64 | num_watches int64 | num_advisories int64 | pilot_crews int64 | cabin_crews int64 | pilot_reserves int64 | cabin_reserves int64 | passengers int64 | connecting int64 | connecting_share float64 | survey string | refund_fare float64 | later_flights int64 | best float64 | bound float64 | gap_pct float64 | best_from string | B0 float64 | naive float64 | v2_best float64 | airline int64 | B0_reward float64 | naive_reward float64 | v2_best_reward float64 | airline_reward float64 | advisories string | system_prompt_both string | system_prompt_crew string | system_prompt_customer string | system_prompt_ops string | world string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
b6-20221207-0400 | 2022-12-07 | eval | winter | JFK | JFK | [
"JFK",
"BOS"
] | 767 | 222 | 75 | 32 | 6 | 37 | 15 | 368 | 358 | 81 | 102 | 86,500 | 3,028 | 0.035 | DB1B 2022Q4 | 188.1 | 3,800 | 2,778,385 | 591,277.4 | 78.7187 | repair | 3,266,965.1 | 3,431,474 | 3,013,911.8 | 3,329,770 | 0.308268 | 0.255213 | 0.505053 | 0.283724 | "[{\"id\": \"adv-20221207-050\", \"at\": 712, \"hub\": \"JFK\", \"kind\": \"gs\", \"text\": \"11:52 (...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20221207-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20230606-0400 | 2023-06-06 | eval | summer | BOS | BOS | [
"BOS"
] | 774 | 223 | 82 | 5 | 2 | 37 | 10 | 403 | 390 | 94 | 111 | 93,810 | 2,705 | 0.0288 | DB1B 2023Q2 | 187.4 | 3,861 | 2,247,348.1 | 797,544.6 | 64.5117 | v2_best | 2,553,276.1 | 2,630,843.6 | 2,247,348.1 | 2,962,746 | 0.308268 | 0.265204 | 1 | 0.207446 | "[{\"id\": \"adv-20230605-099\", \"at\": -449, \"hub\": \"BOS\", \"kind\": \"gs\", \"text\": \"16:31(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20230606-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20230616-0400 | 2023-06-16 | eval | summer | JFK | JFK | [
"JFK",
"BOS"
] | 753 | 220 | 86 | 31 | 47 | 37 | 10 | 394 | 386 | 90 | 108 | 91,328 | 2,658 | 0.0291 | DB1B 2023Q2 | 187.4 | 3,640 | 5,033,092.6 | 2,034,583.3 | 59.5759 | repair | 6,223,738 | 6,648,108.6 | 5,801,634.3 | 16,983,820 | 0.308268 | 0.253078 | 0.420004 | 0.2 | "[{\"id\": \"adv-20230616-039\", \"at\": 551, \"hub\": \"JFK\", \"kind\": \"gdp_proposed\", \"text\"(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20230616-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20230708-0400 | 2023-07-08 | eval | summer | JFK | JFK | [
"JFK",
"BOS"
] | 693 | 215 | 87 | 27 | 26 | 37 | 45 | 359 | 352 | 83 | 99 | 86,237 | 2,429 | 0.0282 | DB1B 2023Q3 | 167.3 | 3,696 | 6,307,282.1 | 2,890,418 | 54.1733 | repair | 8,430,261.9 | 8,578,218.7 | 7,756,307.6 | 14,737,017 | 0.308268 | 0.294182 | 0.404287 | 0.200285 | "[{\"id\": \"adv-20230707-075\", \"at\": -694, \"hub\": \"JFK\", \"kind\": \"gs\", \"text\": \"12:26(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20230708-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20230709-0400 | 2023-07-09 | eval | summer | BOS | JFK | [
"JFK",
"BOS"
] | 733 | 211 | 86 | 87 | 211 | 37 | 38 | 382 | 374 | 86 | 105 | 90,919 | 2,518 | 0.0277 | DB1B 2023Q3 | 167.3 | 3,719 | 9,869,669.8 | 3,673,831.9 | 62.7765 | repair | 14,432,741.8 | 14,462,378 | 16,986,372.5 | 95,124,785 | 0.308268 | 0.306871 | 0.235352 | 0.2 | "[{\"id\": \"adv-20230708-076\", \"at\": -663, \"hub\": \"JFK\", \"kind\": \"gdp_proposed\", \"text\(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20230709-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20230713-0400 | 2023-07-13 | eval | summer | BOS | JFK | [
"JFK",
"BOS"
] | 750 | 214 | 86 | 12 | 15 | 37 | 40 | 390 | 383 | 88 | 107 | 92,275 | 2,709 | 0.0294 | DB1B 2023Q3 | 167.3 | 3,687 | 4,501,044.2 | 1,420,476.4 | 68.4412 | v2_best | 5,422,052.1 | 5,475,090.7 | 4,501,044.2 | 8,036,854 | 0.308268 | 0.29649 | 1 | 0.20037 | "[{\"id\": \"adv-20230713-101\", \"at\": 1038, \"hub\": \"JFK\", \"kind\": \"gs\", \"text\": \"17:18(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20230713-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20230729-0400 | 2023-07-29 | eval | summer | BOS | BOS | [
"JFK",
"BOS"
] | 698 | 209 | 87 | 73 | 70 | 37 | 20 | 358 | 353 | 81 | 97 | 87,063 | 2,465 | 0.0283 | DB1B 2023Q3 | 167.3 | 3,746 | 9,550,119.3 | 2,880,681.8 | 69.8362 | repair | 9,609,346.6 | 9,860,365.6 | 11,808,328.7 | 29,085,354 | 0.906679 | 0.617753 | 0.207067 | 0.2 | "[{\"id\": \"adv-20230729-085\", \"at\": 642, \"hub\": \"JFK\", \"kind\": \"gdp_proposed\", \"text\"(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20230729-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20231210-0400 | 2023-12-10 | eval | winter | JFK | BOS | [
"JFK",
"BOS"
] | 665 | 215 | 79 | 44 | 0 | 37 | 10 | 330 | 320 | 74 | 90 | 75,737 | 1,783 | 0.0235 | DB1B 2023Q4 | 174.6 | 3,324 | 4,350,311.2 | 1,235,910.5 | 71.5903 | repair | 5,889,103.5 | 5,654,244.2 | 4,835,583.3 | 5,754,943 | 0.308268 | 0.346916 | 0.625768 | 0.328893 | "[{\"id\": \"adv-20231210-058\", \"at\": 785, \"hub\": \"BOS\", \"kind\": \"gdp_proposed\", \"text\"(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20231210-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20231218-0400 | 2023-12-18 | eval | winter | BOS | BOS | [
"BOS"
] | 752 | 220 | 78 | 48 | 41 | 37 | 22 | 386 | 378 | 89 | 106 | 86,058 | 2,064 | 0.024 | DB1B 2023Q4 | 174.6 | 3,740 | 5,695,173.8 | 1,499,502.9 | 73.6706 | repair | 7,126,676.8 | 7,219,669.7 | 6,700,233 | 14,118,997 | 0.308268 | 0.295077 | 0.39645 | 0.200006 | "[{\"id\": \"adv-20231217-053\", \"at\": -591, \"hub\": \"JFK\", \"kind\": \"gdp_proposed\", \"text\(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20231218-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
b6-20240623-0400 | 2024-06-23 | eval | summer | BOS | JFK | [
"JFK",
"BOS"
] | 662 | 194 | 91 | 112 | 57 | 37 | 28 | 351 | 342 | 81 | 97 | 81,982 | 2,143 | 0.0261 | DB1B 2024Q2 | 175.7 | 3,286 | 6,074,557.3 | 2,067,123.6 | 65.9708 | B0 | 6,074,557.3 | 6,215,892.1 | 7,330,073.8 | 18,943,528 | 1 | 0.70234 | 0.212819 | 0.2 | "[{\"id\": \"adv-20240622-048\", \"at\": -670, \"hub\": \"BOS\", \"kind\": \"other\", \"text\": \"12(...TRUNCATED) | "You run JetBlue's operations control center alone: the flights and aircraft, with the FAA, the crew(...TRUNCATED) | "You are the crew scheduler of JetBlue's operations control center. The ops controller runs the flig(...TRUNCATED) | "You are the customer desk of JetBlue's operations control center. The ops controller runs the fligh(...TRUNCATED) | "You are the ops controller of JetBlue's operations control center. The crew scheduler and the custo(...TRUNCATED) | "{\"task\":{\"version\":3,\"task_id\":\"b6-20240623-0400\",\"split\":\"eval\",\"carrier\":\"B6\",\"h(...TRUNCATED) |
Three GPT-6.1 Sol desks run JetBlue's network through the storm of Tuesday 8 July 2025
(b6-20250708-0400), shown at Kennedy: 637 flights from 04:00 with 81,279 passenger trips, an FAA ground
stop in the afternoon and ground delay programs at JFK and Boston into the night. The crew scheduler makes 24 crew
moves, the ops controller holds 31 departures and cancels one flight, and the customer desk sends 60 requests; ops
accepts 30 of its 46 HOLDs and 7 of its 8 PROTECTs. Flown on what really happened, the day saves 85% of what standard
crew-desk practice leaves on the table: reward 0.795, against 0.655 for one Sol agent at all three desks and 0.308 for
the standard crew desk. In the clip the stranded leave on the hotel shuttle, passengers wait at the service counter
after B6 675 to Hartford is cancelled, ops declines the customer desk's request not to cancel it, and 17 connecting
passengers reach the gate of B6 308 to Portland, held for them. Click to replay the day in 3D: the control-center
room, the terminal and the airport.
AirOpsEnv v3: passengers and the customer desk
Run an airline's whole network through a real storm day, its passengers on board, from the three desks of its control center
An AgentEnv environment built from public U.S. flight, passenger, FAA and crew-rule records, graded with no judge against the best plan found in hindsight under a passenger cost.
The task
AirOpsEnv v2's control center runs JetBlue's whole network through a real storm day from two desks, the ops controller and the crew scheduler. v3 puts the passengers on board and adds the third desk real control centers have beside them: the customer desk. Its page lists the connections at risk (departures in the next 4 hours whose connecting passengers make it with 15 minutes or less, or miss it) and the flights ops might cancel (auto-cancelling, without a crew, asked to cancel, or 3 hours late or more), with where their passengers would go if cancelled now: the same day, a later day or a refund. It asks ops to HOLD a departure for its connecting passengers, to PROTECT a flight (don't cancel it), to SUGGEST_CANCEL one whose passengers are better off rebooked now, or writes TEXT. Ops decides, as in real control centers, where the customer desk proposes and ops disposes: an accepted HOLD is ops' hold, and PROTECT and SUGGEST_CANCEL are advice ops carries out, if at all, with its own tools. No desk rebooks passengers: the passenger system does, on JetBlue only per its contract, earliest arrival first. The day is played on the AgentEnv Framework's virtual clock in hourly watches from 04:00: each watch the crew desk takes its turn, then the customer desk, then ops, then the crew desk again if ops asked it something and the customer desk if ops texted it. It is graded once, on what really happened, under a cost that follows every passenger to their final destination. The environment is the plugin earakely-scale/agentenv-airops-plugin.
| Desk | Tools |
|---|---|
| ops | ops_flights, ops_program, ops_aircraft, ops_check, ops_confirm, ops_request (COVER to the crew desk, TEXT to either), ops_reply |
| crew | crew_flights, crew_crews, crew_reserves, crew_program, crew_options, crew_check, crew_confirm, crew_request (HOLD, CANCEL, CANCEL_PAIR, TEXT), crew_reply |
| customer | cust_flights, cust_flight, cust_request (HOLD, PROTECT, SUGGEST_CANCEL, TEXT) |
| all three | end_turn (its result is the next page), wait_turn, resign |
In mode one, one agent runs all three desks from one page, with no channel, for comparison.
The days
The pack b6-v3 is v2's 70 dates (24 eval storm dates, 44 training dates from other storm events and 2 calm
controls), each with its passengers. Itineraries aren't public, so the passengers are generated stand-ins, per date
from public records: each flight's load from BTS T-100, and who connects where from the DOT's ticket survey of the
date's own period (DB1B to June 2025, DB1C after). An eval date has a median of 86,148 passenger trips, 2.7% of them
connecting at JFK, Boston, Fort Lauderdale, Orlando or San Juan. When a flight is cancelled or a connection missed,
its passengers are rebooked the way JetBlue's contract and customer service plan say: on JetBlue only, from the
decision, the earliest arrival first, for up to five days, then a refund; a flight 3 h or more earlier only when no
other seat is left, per DOT's refund rule.
How faithful the passengers are, with every check and every miss (a connecting-share check that ran low among them), is in FIDELITY.md.
Grading
The day's cost P, in passenger-minutes: each passenger's arrival delay at their final destination, rebooking included; 66 per cancelled passenger (the refund exposure, more when the cancellation comes under 2 hours ahead); a lodging night for each night a passenger waits; the fare of each passenger refunded; and v2's aircraft and crew costs. JetBlue owes no compensation on a storm day, so none is charged. The reward is 0.2 + 0.8 exp(−g/0.5), with g = max(0, P − best) / max(B0 − best, 0.1 best):
- best (1.0): the cheapest plan under P a fixed search found knowing the whole day (v2's best plan, B0, the passenger-aware aircraft plans with the standard crew desk, and a repair of the best of them), replayed exactly with a legal crew on every flight;
- bound: a capacity-aware lower bound under P, published per date, 54% to 79% under the best plan on the eval dates
(median 66%), most of it the solver not finishing;
reward_Lis the reward against it, so it reads low; - B0: standard crew-desk practice with the aircraft doing nothing; 0.308 on 20 of the 24 eval dates, more on the 4 where it comes within 10% of the best plan.
v2's best plan, blind to passengers, costs at least 5% more than the best plan on 17 of the 24 eval dates and scores a mean 0.602. A run is scored only if its audit passes, as in v2. No judge.
Results
GPT-6.1 Sol (reasoning effort high) on the 24 eval dates, once in each mode, registered before the first run, at caps of $3 a desk and $6 for one agent. All 48 runs scored, every one replays exactly through the env and passes the audit; Sol's board cost $107.04.
Five more models played the same 24 dates on the same env, data and grading, with three desks, once a date, and no one-agent runs, each at reasoning effort high: GPT-6 Astra, Claude Opus 5.5, Claude Sonnet 5.5, GPT-5.6 Terra and Kimi K3. Sol isn't run again: its three desks are its board's 24 runs, as recorded. The models, the dates, the caps and how the models are compared were registered before their first run. A desk's cap buys what $3 bought a Sol desk: Sol's median desk's tokens priced at the model's rates, rounded up to the next $0.50, so the caps run from $5 to $23.50; the board gives each model's cap and how many desks it stopped. An unscored run is retried at most twice, and every attempt is kept. Within a budget of $3,000 for model spend and cloud together, the five boards spent $1,125.30 on the models, GPT-5.6 Terra's unscored attempts included. All 120 of their runs scored, and every one replays exactly through the env on Linux, as the boards ran, and passes the audit. The board ranks the models by their three-desk mean, with Sol's one agent under them for comparison.
| Model | Mode | Dates | Mean reward (95% CI) | reward_L (95% CI) | Over the best plan, median | Avoidable cost saved, median | Below best | Spend | Cap a desk | Desks stopped by the cap | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | GPT-6 Astra | three desks, talking | 24 | 0.742 (0.673–0.813) | 0.377 (0.356–0.406) | 6.0% | 75% | 6 | $544.24 | $23.50 | 1 of 72 |
| 2 | GPT-6.1 Sol | three desks, talking | 24 | 0.721 (0.633–0.811) | 0.372 (0.351–0.398) | 7.7% | 71% | 7 | $71.38 | $3 | 0 of 72 |
| 3 | Claude Opus 5.5 | three desks, talking | 24 | 0.626 (0.544–0.711) | 0.357 (0.340–0.376) | 10.3% | 60% | 3 | $261.46 | $9.50 | 3 of 72 |
| 4 | Claude Sonnet 5.5 | three desks, talking | 24 | 0.556 (0.476–0.644) | 0.347 (0.330–0.367) | 14.0% | 44% | 2 | $72.28 | $5 | 0 of 72 |
| 5 | GPT-5.6 Terra | three desks, talking | 24 | 0.515 (0.443–0.594) | 0.337 (0.324–0.353) | 14.1% | 44% | 1 | $84.41 | $5 | 0 of 72 |
| 6 | Kimi K3 | three desks, talking | 24 | 0.426 (0.366–0.491) | 0.326 (0.310–0.342) | 23.1% | 31% | 0 | $150.51 | $7.50 | 1 of 72 |
| GPT-6.1 Sol | one agent at all three desks | 24 | 0.677 (0.592–0.766) | 0.366 (0.346–0.391) | 7.7% | 72% | 5 | $35.66 | $6 | 0 of 24 | |
| Standard crew desk (B0) | 24 | 0.386 | 0% |
GPT-6 Astra leads with three desks. GPT-6.1 Sol and Claude Opus 5.5 are not separated from the leader: their 95% intervals overlap GPT-6 Astra's. Claude Sonnet 5.5, GPT-5.6 Terra and Kimi K3 are below the leader: their 95% intervals lie wholly under GPT-6 Astra's.
GPT-5.6 Terra, three desks: every run scored, 7 of them on a retry; 7 attempts went unscored first (a desk ended on provider_error) and cost $12.39, outside its spend.
GPT-6.1 Sol, three desks minus one agent, paired by date: +0.044 reward (95% CI 0.007 to 0.083), three desks higher on 14 of 24 dates; their days cost 1.8% of the best plan less (CI 0.5 to 3.1%).
Comparing models. Each model on the board played each date once in each mode it ran, so its 95% interval is over the
dates it scored, not over repeated runs, and Sol's own score for the same day and mode moves by up to 0.23 from one run
to the next: a model whose interval overlaps the leader's is not separated from it. A run under the best plan found
scores 1.0 whichever model played it, flagged below_best with reward_L beside it. On this board GPT-6 Astra leads
GPT-6.1 Sol by 0.021, a tenth of Sol's own run-to-run swing, and Claude Opus 5.5 isn't separated from Astra either; the
best plan's ceiling compresses the top, as Astra's runs came in under it on 6 dates and Sol's on 7, the other four
models' on 0 to 3. Spend doesn't follow the ranking: Astra's board cost $544.24, 7.6 times Sol's $71.38, Kimi K3's
$150.51 bought the lowest mean, and Claude Sonnet 5.5 spent about what Sol did.
What Sol's two modes show, and what they don't. Three Sol desks scored above one Sol agent running all three on
these 24 dates (+0.044, bootstrap CI 0.007 to 0.083, higher on 14 dates and lower on 5), and both recover most of what
standard crew-desk practice loses. They don't show that the third desk or talking helps. The margin is small (a sign
test gives p = 0.064, and without the 7 dates with a below_best run the CI is −0.002 to 0.090), Sol's score for the
same day and mode moves by up to 0.23 from one run to the next, and the three desks used about twice the compute (2.0×
the spend, 2.0× the input and 2.4× the output tokens, more spend on every date). Nor do they measure the customer desk
by itself, as there is no two-desk arm under P; Sol's customer desk sent 1,303 requests over the 24 days, 664 of them
accepted by ops. 12 of Sol's 48 runs came in under the best plan found, both modes on 5 dates and three desks alone on
2: they score 1.0 and are flagged below_best, with reward_L beside them (0.32 to 0.59), and on 4 of those 5 dates
B0 itself comes within 10% of the best plan. Before any model ran, a scripted customer desk built from published
practice (hold up to 15 minutes for 10 or more connecting passengers; ask ops not to cancel a flight when half its
passengers have no later seat that day) did not beat two scripted desks: better by 2% on 2 of 24 eval dates, against
12 needed. Its requests not to cancel mostly protected flights that couldn't fly, which then cancelled at their
deadline at late notice. The customer desk ships anyway, labelled.
Watch a run
Every run on the v3 board replays in the replay Space, watch by watch, as v2's do, from the control-center room, and adds a Terminal view in JetBlue's gate hall: the gate's screen with its flight on time, delayed, boarding, held for its connecting passengers or cancelled, the crowd at the glass and the aircraft at the bridge; ‹ › steps from gate to gate and to the line at the service counter. On a three-desk day the control-center room holds all three desks: the customer desk's requests travel to ops and back and pile at the desk they wait on, the customer desk's own screens show the connections at risk, the rebooked and the stranded, and the video wall adds a PASSENGERS panel. Connecting passengers walk gate to gate, the stranded leave on the hotel shuttle, and the US map draws where the passengers off a cancelled flight or a missed connection are rebooked to and how many are stranded overnight at each airport. The gate halls, the lounges, the counter, the passengers' walks and the shuttle are inferred, for display only.
Tables
All parquet, one config per table, a split per split of the pack (eval, control, train).
| Config | What |
|---|---|
v3_tasks (default) |
one row per date: v2's day (hubs, size, crews and reserves, the FAA's advisories as the desks get them), its passengers (trips, connecting, the survey period, a refunded passenger's fare in passenger-minutes), every reference under P and its reward (best, bound, gap, B0, doing nothing, v2's best plan, JetBlue's own decisions replayed), the desks' rules, and the date's world with its passengers as the env loads it (world) |
v3_board |
one row per model and mode, the three-desk rows best first: its mean reward and reward_L with their 95% bootstrap CIs over the dates, B0 on the same dates, its runs, the dates it scored and how many came in under the best plan, the spend and tokens of its scored runs (an unscored attempt's are in v3_episodes), its cap a desk and how many desks the cap stopped; then B0 over every date, and Sol's two modes paired by date |
v3_references |
one row per date: every candidate the best plan was chosen from with its P and reward, where the best plan came from, the bound, the gap, v2's best plan over the best, and the best plan itself |
v3_episodes |
one row per recorded attempt: reward, reward_L and the costs against the best plan, the bound and B0, the day's cost by kind (lodging and refunded fares among them), cancellations, holds, crew moves and requests by type and outcome, spend, tokens, turns, each desk's end, the audit, its decisions and the request log; model names the model, pilot the run's folder, and on_board and superseded_by mark the board's runs |
v3_desks |
one row per desk of each attempt, the customer desk's included, with its usage and its transcript as chat messages |
v2_tasks, v2_board, v2_runs, v2_desks |
AirOpsEnv v2, as published in v0.3.0 (below) |
v1_tasks, results, v1_references, v1_episodes |
AirOpsEnv v1, as published in v0.2.0 (below) |
And agentenv-hf's for v1's bundle airops, exactly as agent-env hf publish writes them: airops_tasks and
airops_episodes; raw/airops.jsonl holds each v1 run's record and native trajectory. bundles/airops/,
bundles/airops-occ/ and bundles/airops-occ3/ are the three bundles agent-env hf run plays, v1's the default.
results/eval-v3.json, results/eval-v2.json and results/eval-v1.json are the eval cards, and runs/ holds the run
folders as recorded: each control-center attempt's day record (days/) and each desk's transcript (transcripts/),
and v1's sweep. viewer/ holds the episodes as the replay Space reads them: each episode's JSON and its traffic under
episodes/, the airport stages under stage/<HUB>/, the NEXRAD radar frames under radar/, the hub twins under
twin/ and the list's stills under thumbs/.
import json
from datasets import load_dataset
days = load_dataset("earakely-scale/AirOpsEnv-AgentEnv", "v3_tasks", split="eval")
day = days[0]
print(day["passengers"], day["connecting"]) # the date's passenger trips, and those connecting
world = json.loads(day["world"]) # the day as the env loads it, passengers included
refs = load_dataset("earakely-scale/AirOpsEnv-AgentEnv", "v3_references", split="eval")
runs = load_dataset("earakely-scale/AirOpsEnv-AgentEnv", "v3_episodes", split="eval").filter(lambda r: r["on_board"])
desks = load_dataset("earakely-scale/AirOpsEnv-AgentEnv", "v3_desks", split="eval")
desks[0]["messages"] # a desk's chat transcript, tool-call arguments as objects
Run it yourself
You need Docker, uv and git. Install the plugin, build the env and the desk agent, check the wiring with a day no model plays, then play a day straight from this dataset with a model on your LiteLLM endpoint (or the Hugging Face router):
uv tool install agentenv-framework \
--with "agentenv-airops @ git+https://github.com/earakely-scale/agentenv-airops-plugin@v0.5.0"
agent-env airops-occ3 setup
agent-env hf run earakely-scale/AirOpsEnv-AgentEnv@v0.5.0 --bundle airops-occ3 --task wiring-noplay
agent-env hf run earakely-scale/AirOpsEnv-AgentEnv@v0.5.0 --bundle airops-occ3 --task b6-20240713-0400-joint \
--model openai/gpt-6.1-sol
The bundle airops-occ3 (bundles/airops-occ3/) holds every date of the pack in both modes, <task id>-joint and
<task id>-one, the very task files Sol's board ran (each desk capped at $3 in a three-desk run, $6 for one agent; the
other models played the same dates at the caps the board above gives), and wiring-noplay, which runs the first eval
date with no desk. v2's two-desk days stay in the bundle airops-occ, and the dataset's default bundle is v1's
airops. hf run downloads this card and bundles/ at the tag's commit, checks
that the plugin the card's agentenv table names is installed, shows what it will run and asks first.
AirOpsEnv v2: the ops control center
v2, published in v0.3.0 and unchanged here, runs the same network with two desks and no passengers: a cancelled passenger costs a flat 523 passenger-minutes.
Two GPT-6.1 Sol desks run JetBlue's network through the Boston storm of Saturday 13 July 2024
(b6-20240713-0400): 612 flights on 193 aircraft from 04:00, an FAA ground stop and a ground delay program
at Logan in the afternoon. The crew scheduler makes 34 crew moves, the ops controller cancels 7 flights and holds 3,
and between them pass 15 messages, a HOLD and three COVER requests. Flown on what really happened, the day saves 86% of
what standard crew-desk practice leaves on the table: reward 0.806, against 0.657 for one Sol agent running both desks
and 0.308 for the standard crew desk. In the clip the crew desk's HOLD of B6 515 is accepted in the room and B6 515
pushes back held until 07:45. Click to replay the day in 3D: the control-center room and the airport.
v2: the task
AI agents run JetBlue's operations control center through a real storm day, split between two desks the way airline control centers split the work. The ops controller runs the flights and aircraft with the FAA: it cancels flights and round trips, holds them, and claims and swaps arrival slots in the FAA's ground delay programs. The crew scheduler runs the pilots and flight attendants: it calls reserves, swaps crews between trips, deadheads them as passengers and rests them in hotels, with pilots under FAR 117 and flight attendants under 14 CFR 121.467. Neither can do the other's job, so they talk, through typed requests the other desk accepts or declines (HOLD a flight until its crew is ready, CANCEL or CANCEL_PAIR, COVER a flight) and free text. The day is a real one, JetBlue's whole network from 04:00 Eastern, played on the AgentEnv Framework's virtual clock in hourly watches: each watch the crew desk takes its turn, then ops, then the crew desk again if ops asked it something. The FAA Command Center's ground stops and ground delay programs at JFK and Boston arrive as they were issued, and each flight's delay becomes known 2 hours before it leaves. The day is then graded once, on what really happened. The environment is the plugin earakely-scale/agentenv-airops-plugin.
| Desk | Tools |
|---|---|
| ops | ops_flights, ops_program, ops_aircraft, ops_check, ops_confirm, ops_request (COVER, TEXT), ops_reply |
| crew | crew_flights, crew_crews, crew_reserves, crew_program, crew_options, crew_check, crew_confirm, crew_request (HOLD, CANCEL, CANCEL_PAIR, TEXT), crew_reply |
| both | end_turn (its result is the next page), wait_turn, resign |
The ops desk sees the network as projected now, with each flight's crew status from the crew system (legal, times out
at HH:MM, waits for its crew until HH:MM, no crew); the crew desk also sees every crew's trip, duty clock and rest, and
the reserves at each base. A crew system crews every flight the crew desk leaves alone by standard practice and can't
cancel. In mode one, one agent runs both desks from one page, with no channel, for comparison.
v2: the days
The pack b6-v2: 24 eval storm dates, drawn 12 per storm hub (8 summer and 4 winter each, every one from its own storm
event; drawn_for is the hub a date was drawn for, hub the airport the viewer shows), 44 training dates from other
storm events, and 2 calm control days, from 19 summer and winter months between December 2022 and July 2026. An eval
date has a median of 696 flights on 218 aircraft, 364 pilot and 356 cabin crews on trips and about 180 reserves.
Everything is built from public U.S. records: the flights, tails and delays from BTS on-time data, aircraft from Form 41
and the FAA registry, the FAA Command Center's advisories, the crew rules from the eCFR, the crew bases from public
filings and union pages, and the costs from the FAA, the BLS and GSA. JetBlue's pairings are not public, so the crews'
trips are generated from the published schedule by a cost-optimizing builder, and reserves are set at a sourced industry
band.
How faithful the day is, layer by layer, with every check against the record and every miss, is in FIDELITY.md.
v2: grading
The day's cost, in passenger-minutes: each passenger's arrival delay; each cancelled passenger (523, more when the cancellation comes under 2 hours ahead); the FAA's rates for aircraft time and tonight's ferries; crew deadheads, hotels and crews left out of place for tomorrow. The reward is 0.2 + 0.8 exp(−g/0.5), with g = max(0, cost − best) / max(B0 − best, 0.1 best):
- best (1.0): the cheapest day of aircraft and crews together a solver found knowing the whole day, replayed exactly with a legal crew on every flight;
- bound: its proven lower bound; the gap is published per date (eval dates 2.4% to 13.9%, median 5.1%), and
reward_Lis the reward against it; - B0 (0.308): standard crew-desk practice with the aircraft doing nothing.
A run is scored only if its audit passes: every watch's news on time, every call in its desk's turn, no decision reaching back, each desk in its role, a legal crew on every flight, the cost not under the bound, and both desks present. No judge.
v2: results
GPT-6.1 Sol (reasoning effort high) on the 24 eval dates, once in each mode, pre-registered before the first run. Every run scored, replays exactly through the env and passes the audit.
| Mode | Dates | Mean reward (95% CI) | reward_L (95% CI) | Over the best plan, median | Avoidable cost saved, median | Spend |
|---|---|---|---|---|---|---|
| GPT-6.1 Sol, two desks, talking | 24 | 0.598 (0.545–0.658) | 0.523 (0.484–0.564) | 12.3% | 60% | $48.33 |
| GPT-6.1 Sol, one agent at both desks | 24 | 0.550 (0.497–0.609) | 0.487 (0.450–0.526) | 13.8% | 57% | $24.54 |
| Standard crew desk (B0) | 24 | 0.308 | 0% |
Two desks minus one agent, paired by date: +0.049 reward (95% CI 0.024 to 0.075), two desks higher on 18 of 24 dates; their days cost 2.9% of the best plan less (CI 1.4 to 4.6%).
What this shows, and what it doesn't. Two Sol desks beat one Sol agent running both on these 24 dates, and both
recover most of what standard crew-desk practice loses. It doesn't show that talking is what helps: the two desks used
about twice the compute (1.9× the spend, 2.0× the input and 2.5× the output tokens, more on every date), so the board
can't separate two desks from more compute; the channel-off run comes next. Before any model ran, scripted desks
failed the gate for talking (worth at least 5 points of the avoidable cost on 3 of 24 dates, against 15 needed). On
2023-07-13 the two desks came in under the best plan (reward 1.0, flagged; reward_L 0.578 is the fairer reading), and
on 2026-07-09 the registered retry replaces an attempt whose crew desk lost its connection; v2_runs keeps both.
v2: watch a run
Every run replays in the replay Space, watch by watch: the control-center room in 3D, tiered desk rows facing a video wall of the network, the radar and the FAA's programs, with the two desks at their pods and their requests travelling between them; the hub airport in 3D, with every airline's flights on their real times, the crews walking to their gates, riding the apron bus and leaving in the hotel van when their duty ends away from base, a first officer walking round each departing aircraft before pushback, and aircraft tagged "waiting for crew"; the US map with the radar and the crews resting away from base, the reserves on call and the crews riding as passengers; and expert panes with each crew's duty clock against its legal limit, the full request log and the pages the desks read. The room, the crew room, the crews' paths and the walk-rounds are drawn for display only.
v2: run it
Once agent-env airops-occ setup has built v2's env and desk agent, play a v2 day from this dataset with
agent-env hf run earakely-scale/AirOpsEnv-AgentEnv@v0.5.0 --bundle airops-occ --task b6-20240713-0400-joint --model <model>.
The bundle airops-occ holds every date of b6-v2 in both modes, <task id>-joint and <task id>-one, the very
task files v2's board ran (each desk capped at $5 in a two-desk run, $8 for one agent), and wiring-noplay.
AirOpsEnv v1: one desk at one hub
v1, published in v0.2.0 and unchanged here, is one operations desk at one hub in the 3 to 6 hours of a storm day where planning matters most, with aircraft only.
v1: the task
An agent runs the JetBlue operations desk at one of its hubs, JFK or Boston, on a real day that went wrong: thunderstorms, snow or wind, and the FAA ground stops and ground delay programs that followed, cut how many JetBlue flights could land and take off each hour. Watch by watch, on the AgentEnv Framework's virtual clock, it decides which flights to cancel and which to hold so that passengers lose as little time as possible. The FAA Command Center's advisories, the hub's METARs and TAFs and the forecasters' discussion reach it as they were issued; flight delays and slot caps become known as they would have. The day is then flown on what really happened and graded, with no judge, against the plan a MIP solver proves optimal in hindsight. The environment is the plugin earakely-scale/agentenv-airops-plugin.
| tool | what it does |
|---|---|
get_situation() |
the time, the freeze line, the slot caps as known for the next 8 hours, the FAA programs in effect, the latest METAR and TAF, every flight and where the aircraft are |
check_plan(changes) |
runs changes over the plan on the day as known without committing them; one of the watch's 3 planning calls |
confirm_changes(changes) |
commits them; also one of the watch's 3 planning calls |
advance() |
ends the watch: the clock moves an hour and flights leave as planned |
- Watches. The day is played in hourly watches from an hour before the disruption window, until every delay and
cap is known (or no flight is left to decide). Time passes only when the planner calls
advance. - Decisions. Per flight: cancel it, restore it, or hold it until a time (
not_before). A change is{"flight": "f12", "action": "cancel" | "restore" | "hold", "not_before": "HH:MM" | null}. Aircraft of one family at one airport are interchangeable: the env dispatches them, keeps the hourly slot caps, cancels a flight that can't leave within 6 hours of its schedule, and ferries aircraft to where tomorrow needs them. - What the desk knows. A flight's own delay becomes known 2 hours before its scheduled departure; an hour's slot cap 4 hours ahead (until then JetBlue's own schedule stands in); the news as issued, delivered by the env's triggers at the first watch at or after it.
- The freeze. From the second watch on, flights the plan has leaving within the hour are frozen and can't change; the env holds any other flight the plan would have leaving before that line to it.
v1: the days
Each task is one hub window on a real day of the pack b6-v1 (JetBlue, JFK and Boston), built from 13 months of 2022
to 2025: 20 eval days, 3 control days (no cancellation in scope) and 34 training days, with 59 to 194 flights on 30 to
59 aircraft and 10 to 22 watches. Each day's window is the 3 to 6 hours where planning matters most, where weather and
air traffic control caused at least 80% of the cancellations; an eval day also needs doing nothing to cost at least
10% over the hindsight optimum and the re-planning follower to land within 15% of it.
Everything is built from public U.S. records: the flights, tails and delays from BTS on-time data, passengers from T-100, aircraft from the FAA registry and Form 41, the advisories from the FAA Command Center and the weather from the NWS via the Iowa Environmental Mesonet.
v1: grading
The final plan is flown on the day as it happened. Its cost, in passenger-minutes, is every passenger's arrival delay, plus 523 per passenger on a cancelled flight (NEXTOR's average re-accommodation delay plus refund exposure at the FAA's value of time), plus the end-of-day ferries. The reward is 0.2 + 0.8 exp(−g/0.5), with g the cost over the hindsight optimum in units of that optimum's avoidable cost (hindsight − floor + 2% of hindsight): 1.0 at the hindsight optimum and never below 0.2, since the env never strands a flight. The references, each run on the truth:
- hindsight (the anchor): the time-line MIP (HiGHS, 1-minute arcs) on the day as it happened, proven to 0.01%;
- floor: the same without aircraft routing, a lower bound;
- follower: the MIP re-solved at every watch on the day as known (persistence forecast), freezing as the env does;
- blind: the follower with no forecast; naive: no plan; airline: JetBlue's own cancellations and times.
v1: results
| Model | Provider | Days | Mean reward (95% CI) | Follower | Naive | Airline | Finished | Mean cost over hindsight | Median turns | Cost per episode |
|---|---|---|---|---|---|---|---|---|---|---|
| GPT-6.1 Sol | Azure OpenAI | 5 of 5 | 0.419 (0.319 to 0.547) | 0.730 | 0.247 | 0.206 | 5 of 5 | +18.9% | 40 | $0.60 |
v1: watch a run
GPT-6.1 Sol runs JetBlue's Boston desk through the storm of Sunday 16 February 2025 (b6-bos-20250216-1500): 81
flights to 38 airports, 12 hourly watches. The FAA Command Center's ground delay program, three ground stops and their
cancellations reach it as they were issued, with 8 TAFs and 21 METARs. In 21 planning calls it cancels and holds
flights; the day, flown on what really happened, costs 11.3% more than the plan a MIP proves optimal in hindsight:
reward 0.672. The re-planning reference scores 0.937, doing nothing 0.366 and JetBlue's own decisions that day 0.224.
Click to replay it in the Space; the full film
is on the release. Airport © OpenStreetMap contributors (ODbL), imagery USGS The National Map; flights BTS; weather
NWS and NEXRAD via the Iowa Environmental Mesonet.
Every scored run replays in the replay Space. The hub fills the screen in 3D, modelled from OpenStreetMap over USGS aerial photos, under the weather the METARs report: every airline's flights land, taxi and take off on their real BTS times, other airlines' aircraft in grey, and the task's JetBlue aircraft follow the agent's plan with tags that say whether each flight is on time, delayed, held or cancelled. A US map of the radar and the aircraft in the air sits in a corner (click it to swap), beside a departures board, the desk telling each watch in plain English, and an expert mode with the advisories, METARs, TAFs, caps and tool calls as the agent saw them. The stands, taxi routes and runway in use are the viewer's inferences, for display only.
v1: simplifications
v2 lifts several of these (the whole network, FAA slots rather than caps, crews); what it leaves out is in FIDELITY.md.
- One airline, two hubs. Only JetBlue's flights at JFK or Boston in a window around the disruption are in play; other carriers appear only through the hourly caps.
- Caps, not slots. An hour's cap at an airport is JetBlue's ration-by-schedule share of the movements all carriers actually made in it, never below what JetBlue's in-scope flights moved there. It is not the FAA's program rate.
- Aircraft only. No crews, no maintenance, no gates; aircraft of one family at one airport are interchangeable, so tail assignment is the env's. Turn times are each family's 5th percentile of the day's observed turns.
- Delays are exogenous. A flight's own delay is its departure delay less the late-aircraft part; a cancelled flight's is the 75th percentile of flown flights near it. Holding or cancelling never changes another airline's delays, and diversions count as cancellations.
- Passengers are numbers. Passengers per flight come from T-100 load factors; there are no connections, rebookings or crew legality, and a cancelled passenger costs a flat 523 minutes.
- The weather is text. METARs, TAFs, forecast discussions and FAA advisories arrive as issued; the radar and the 3D weather in the viewer are for people, not the planner.
- The viewer's airport is for display. Its stands, taxi routes and runway in use are inferred (BTS records none of them); other airlines' traffic and JetBlue's aircraft outside the task fly their real BTS times and play no part in the env.
Licence and attribution
The dataset carries several sets of terms, hence license: other; the plugin's
NOTICE and each source's SOURCE.md
set them out.
- U.S. Government works, public domain: the BTS on-time, T-100 and Form 41 data, the DOT's Airline Origin and
Destination Survey (DB1B and DB1C) behind v3's passengers, the FAA registry and the FAA Command Center advisories
(17 U.S.C. § 105), and the USGS The National Map orthoimagery under the airport stages in
viewer/stage/. - The Iowa Environmental Mesonet (Iowa State University) archives the METARs, TAFs, forecast discussions and the
NEXRAD n0q composites in
viewer/radar/: NWS products, public domain; the IEM asks for attribution, given here. - airportsdata (MIT licence, Mike Borsetti and contributors): the airports' names, coordinates and time zones.
- v2's crew rules and costs: 14 CFR parts 117 and 121 (eCFR) and the Federal Register, the FAA's economic values
(Table 4-7), BLS wages, benefits and CPI-U, and GSA and DoD per diem rates, all U.S. Government works; crew bases,
fleet configurations and the deadhead fare are facts cited from JetBlue's 10-K filings and press releases, ALPA and
Airline Pilot Central, each with its URL in the plugin's
src/agentenv_airops/programs/crew_params.json. - v3's rebooking rules are facts of JetBlue's Contract of Carriage and Customer Service Plan, quoted with their source in FIDELITY.md, and DOT's refund rule, 14 CFR part 260 (a U.S. Government work).
- The airport stages in
viewer/stage/and the hub twins inviewer/twin/: © OpenStreetMap contributors, under the Open Database License (ODbL 1.0). - Apache-2.0: the verifier script in
bundles/and the plugin itself, whose 3D viewer adapts scene code from PortSimEnv v1 (FineEnvs, Apache-2.0). - Not in this dataset: the replay Space's US map loads Natural Earth relief (public domain) and OpenMapTiles vector
tiles (© OpenStreetMap contributors, ODbL 1.0) from OpenFreeMap as it runs, and coarser USGS imagery around the
airport stages from The National Map. The Space ships its viewer's code under
viewer/vendor/: Three.js (MIT), MapLibre GL JS (BSD-3-Clause), and for the control-center room's video wall topojson-client with us-atlas (US Census Bureau boundaries) and world-atlas (Natural Earth), all ISC.
scripts/hub_dataset.py in the plugin builds this dataset with agentenv-hf, after its scan of every file for keys and
token shapes. This dataset is independent: neither JetBlue, the FAA, the BTS, the NWS, the USGS, the IEM nor any
union is affiliated with it or endorses it.
- Downloads last month
- 3,858


